Refund and Returns Policy

Thank you for shopping at PrimeMangoes. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines our guidelines for refunds, returns, and exchanges. By making a purchase on our website, you agree to the terms and conditions of this policy.

Refunds

1.1 Eligibility: To be eligible for a refund, you must meet the following criteria:

The item must be in its original condition, unopened, and unused.
You must initiate the refund request within 2 from the date of purchase.
The item must be accompanied by proof of purchase, such as an order confirmation or receipt.

1.2 Refund Process: To request a refund, please contact our customer support team at support@primemangoes.com . Provide them with your order details and the reason for the refund request. Our team will guide you through the process and provide instructions on returning the item.

1.3 Refund Method: If your refund request is approved, we will process the refund using the original payment method used during the purchase. Please note that the refund amount may exclude any shipping charges or applicable fees.

Returns and Exchanges

2.1 Eligibility: We accept returns and exchanges for items that are defective, damaged, or different from what you ordered. The following conditions apply:

You must notify us of the return or exchange request within 2 days from the date of delivery.
The item must be in its original condition, unopened, and unused, unless it is defective or damaged.
The item must be accompanied by proof of purchase, such as an order confirmation or receipt.

2.2 Return Process: To request a return or exchange, please contact our customer support team at [insert contact information]. Provide them with your order details, a description of the issue, and whether you would like a return or exchange. Our team will guide you through the process and provide instructions on returning the item.

2.3 Return Shipping: If the return or exchange is due to our error (e.g., defective or damaged item, wrong item shipped), we will cover the return shipping costs. In all other cases, you will be responsible for the return shipping expenses.

2.4 Refunds for Returns and Exchanges: If your return or exchange request is approved, we will process the refund or ship the replacement item within 1day. Refunds will be issued using the original payment method. Replacement items will be shipped according to our standard shipping times.

Exceptions

The following items are not eligible for refunds, returns, or exchanges, unless they are defective or damaged upon arrival:

Perishable goods, such as fresh fruits or food items.
Items marked as final sale or non-returnable.

If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us at support@primemangoes.com. Our customer support team will be happy to assist you.

Please note that this policy does not affect your statutory rights under applicable consumer protection laws.

By making a purchase on the PrimeMangoes website, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its terms and conditions.